Movida Celular En Español
 
 
 

 

General. THIS AGREEMENT (“AGREEMENT”) COVERS THE TERMS AND CONDITIONS OF YOUR PURCHASE AND USE OF THE PRODUCTS AND SERVICES PROVIDED TO YOU BY MOVIDA COMMUNICATIONS, INC. (“MOVIDA”). BY PURCHASING, ACTIVATING OR USING OUR PRODUCTS OR SERVICES, YOU AGREE TO THESE TERMS AND CONDITIONS.
MOVIDA RESERVES THE RIGHT TO CHANGE THIS AGREEMENT FROM TIME TO TIME WITHOUT PRIOR NOTICE. ANY CHANGES TO THIS AGREEMENT SHALL BE EFFECTIVE WHEN POSTED. TO GET THE MOST RECENT VERSION OF THE TERMS AND CONDITIONS OF SERVICE, PLEASE ACCESS OUR WEB SITE AT WWW.MOVIDACELULAR.COM OR CALL 1-877-3MOVIDA (1-877-366-8432).

Manner of Use. You agree not to use Movida products and services in any illegal, fraudulent or abusive manner as determined by Movida in its sole discretion. Services are provided at our discretion and we may change or cancel services at any time for any reason, including for improper use of our products or services or for any violation of this Agreement.

You agree to solely use the service for general consumer usage.   You will not use the service for telephone-related commercial usage, such as call centers, chat lines, or resale.   You understand that the service is not intended to be used continuously, without breaks, to create the functional equivalent of a dedicated line.  Movida reserves the right to charge additional fees or cancel service to customers that, in the sole judgment of Movida, generate abnormally high call volumes or abnormally long average call lengths in comparison to those of other customers and accounts.  Movida may suspend or terminate your service, without any liability to you and without notice to you, if you breach any portion of this Agreement or we reasonably suspect you are using Movida service in an improper manner as determined by Movida in its sole discretion.  Customers may not change rate plans until their current balance or their current prepaid card has expired.

Services Provided by Movida. You can use your Movida branded phone only on the Movida Wireless Network. (Movida wireless network services are provided on the Sprint Nationwide PCS Network.*) To use your Movida phone on the Movida Wireless Network, you must activate it and maintain a positive balance in your account. You understand and agree that, absent prior written consent of Movida: (i) you may not use your Movida phone with any other service or on any other network; (ii) your Movida phone may not be "unlocked" or "re-flashed" for use on any other service or network and (iii) you may not otherwise alter or remove any of its hardware or software. The Movida service is for personal use only. Your Movida phone may not be purchased by, or resold to, third parties for activation on any other service or network; nor may it be exported or sold for export outside the United States.


Under Movida’s arrangement with Sprint, Movida customers have access to service anywhere on the Sprint Nationwide PCS Network, reaching more than 250 million people.* Please see geographic coverage maps for details. All coverage maps are representations of areas where you may use service and within these areas there are locations with limited or no coverage. Calls may be dropped or blocked from time to time. Actual coverage and quality of service may vary due to circumstances beyond our control, including network limitations, signal strength, interference from buildings and other structures and atmospheric conditions.

Charges and Minimum Account Balance. Your account will be debited when you use the Movida service to make or receive a phone call, to send a text message, to download ringtones, images, games or other content.

You must maintain a balance in your account of at least $0.25 to make or receive calls or to send text messages. If your account balance is less than $0.25, you will not be able to make or receive calls or send text messages even during the nights and weekends period. You may check your account balance by dialing #MAS (#627). If your account balance falls to zero while you are on a call, the call will be disconnected.

Depending upon your geographic area and other terms and conditions that may affect availability, you may choose from among the different rate plans described below: Dime, Max Plus Plan, Penny Plan (Centavo), or Total Plan. Existing Movida customers may continue to use Movida Uno, Movida Si, Movida Max, Movida Unlimited and Movida Plus, but new customers shall be limited to the plans set forth below. Movida may modify or eliminate rate plans or add additional rate plans from time to time without prior notice. You may switch rate plans at any time, but a change fee may apply each time you switch rate plans.

Time Zone. The area code of your Movida phone number determines the applicable time zone for the airtime charges for all Movida rate plans.
Dime Plan. When you use Movida service to make or receive a phone call, your account will be debited. Charges are $0.10 per minute for all domestic U.S. calls made and all calls received. Charges are $0.10 for each text message sent, whether or not the message is received by the intended recipient. Charges are $0.02 for each text message received.   Additional taxes and regulatory fees apply.

Max Plus Plan. Peak airtime charges are $0.20 per minute for all U.S. calls Monday through Friday, from 7:00 am until 8:59 pm (7:00 am until 6:59 pm with $3.00 early nights option). No airtime charges will apply for making or receiving calls that begin after 9:00 pm and end by 6:59 am (7:00 pm and end 6:59 am with $3.00 early nights option). A call that begins Monday through Friday before 9:00 pm and ends at 9:00 pm (7:00 pm with $3.00 early nights option) or later will be charged at the $0.20 per minute rate. A call that begins Monday through Friday before 7:00 am and ends at 7:00 am or later will be charged at the $0.20 per minute rate. Charges are $0.02 for each text message sent, whether or not the message is received by the intended recipient.  Charges are $0.02 for each text message received.   Additional taxes and regulatory fees may apply.

Penny Plan (Centavo). Peak airtime charges are $0.25 per minute for all U.S. calls Monday through Friday, from 7:00 am until 6:59 pm. Off-peak airtime charges are $0.01 for all U.S. calls. A call that begins Monday through Friday before 7:00 pm and ends at 7:00 pm or later will be charged at the $0.25 per minute rate. A call that begins Monday through Friday before 7:00 am and ends at 7:00 am or later will be charged at the $0.25 per minute rate. Charges are $0.02 for each text message sent, whether or not the message is received by the intended recipient.  Charges are $0.02 for each text message received. Additional taxes and regulatory fees apply.
Total Plan.  Peak airtime charges are $0.10 per minute for all U.S. calls Monday through Friday, from 7:00 am until 6:59 pm. Off-peak airtime charges are $0.05 for all U.S. calls. A call that begins Monday through Friday before 7:00 pm and ends at 7:00 pm or later will be charged at the $0.10 per minute rate. A call that begins Monday through Friday before 7:00 am and ends at 7:00 am or later will be charged at the $0.10 per minute rate. Charges are $0.05 for each text message sent, whether or not the message is received by the intended recipient.  Charges are $0.05 for each text message received. Additional taxes and regulatory fees apply.
Movida Unlimited. Peak airtime charges are $0.25 per minute for all U.S. calls Monday through Friday, from 7:00 am until 8:59 pm.  No airtime charges will apply for making or receiving calls that begin after 9:00 pm and end by 6:59 am.  A call that begins Monday through Friday before 9:00 pm and ends at 9:00 pm or later will be charged at the $0.25 per minute rate.  A call that begins Monday through Friday before 7:00 am and ends at 7:00 am or later will be charged at the $0.25 per minute rate.  Charges are $0.10 for each text message sent, whether or not the message is received by the intended recipient.  Charges are $0.02 for each text message received. Additional taxes and regulatory fees apply.
Max Plan.   Peak airtime charges are $0.25 per minute for all U.S. calls Monday through Friday, from 7:00 am until 8:59 pm.  No airtime charges will apply for making or receiving calls that begin after 9:00 pm and end by 6:59 am.  A call that begins Monday through Friday before 9:00 pm and ends at 9:00 pm or later will be charged at the $0.25 per minute rate.  A call that begins Monday through Friday before 7:00 am and ends at 7:00 am or later will be charged at the $0.25 per minute rate.  Charges are $0.02 for each text message sent, whether or not the message is received by the intended recipient.  Charges are $0.02 for each text message received. Additional taxes and regulatory fees apply.
International Rates. When calling outside the U.S., in addition to the applicable airtime rate, the following international charges will apply (subject to revision or update and availability).

All International Rates

 

Plus Airtime Charges

 

Afghanistan

 $           4.35

Albania

 $           1.76

Algeria

 $           0.80

American Samoa

 $           0.56

Andorra

 $           1.41

Angola

 $           2.25

Anguilla

 $           0.89

Antigua/Barbuda

 $           0.69

Argentina

 $           0.20

Armenia

 $           0.92

Aruba

 $           0.69

Ascension

 $           1.74

Australia/Cocos Keeling Islands

 $           0.28

Australian External Territories/
Antartica/Norfolk Island

 $           3.80

Austria

 $           0.21

Azerbaijan

 $           1.31

Bahamas

 $           0.40

Bahrain

 $           0.98

Bangladesh

 $           0.79

Barbados

 $           0.50

Belarus

 $           0.53

Belgium

 $           0.35

Belize

 $           0.74

Benin

 $           0.99

Bermuda

 $           0.27

Bhutan

 $           2.81

Bolivia

 $           0.20

Bosnia & Herzegovina

 $           0.59

Botswana

 $           1.29

Brazil

 $           0.20

British Virgin Islands

 $           0.72

Brunei Darussalam

 $           1.31

Bulgaria

 $           0.67

Burkina Faso

 $           1.58

Burundi

 $           2.88

Cambodia

 $           3.57

Cameroon

 $           0.75

Canada

 $           0.15

Cape Verde Islands

 $           1.25

Cayman Islands

 $           0.47

Central African Republic

 $           3.77

Chad

 $           3.78

Chile

 $           0.20

China (PRC)

 $           0.20

Columbia

 $           0.15

Comoros

 $           3.39

Congo

 $           1.17

Congo, Dem. Rep. of  (former Zaire)

 $           0.89

Cook Islands

 $           5.36

Costa Rica

 $           0.15

Côte d'Ivoire (Ivory Coast)

 $           1.07

Croatia

 $           0.58

Cuba

 $           1.50

Cuba-Guantanamo Bay

 $           1.50

Cyprus

 $           1.05

Czech Republic

 $           0.66

Denmark

 $           0.30

Diego Garcia

 $           3.06

Djibouti

 $           1.47

Dominica

 $           0.32

Dominican Republic

 $           0.20

East Timor/Timor Leste

 $           2.07

Ecuador

 $           0.20

Egypt

 $           0.58

El Salvador

 $           0.20

Equatorial Guinea

 $           3.95

Eritrea

 $           1.34

Estonia

 $           1.27

Ethiopia

 $           1.53

Faeroe Islands

 $           0.80

Falkland Islands (Malvinas)

 $           2.24

Fiji Islands

 $           1.53

Finland

 $           0.38

France

 $           0.23

French Guiana

 $           1.17

French Polynesia

 $           2.06

Gabonese Republic

 $           1.59

Gambia

 $           0.91

Georgia

 $           1.22

Germany

 $           0.24

Ghana

 $           0.77

Gibraltar

 $           1.59

Greece

 $           0.27

Greenland

 $           1.08

Grenada

 $           0.74

Guadalajara

 $           0.05

Guadeloupe

 $           1.19

Guam

 $           0.60

Guatemala

 $           0.20

Guinea

 $           1.29

Guinea-Bissau

 $           2.52

Guyana

 $           1.29

Haiti

 $           0.50

Honduras

 $           0.40

Hong Kong

 $           0.14

Hungary

 $           0.60

Iceland

 $           0.94

India

 $           0.18

Indonesia

 $           0.60

Iran

 $           0.87

Iraq

 $           2.18

Ireland

 $           0.26

Israel

 $           0.20

Italy

 $           0.27

Jamaica

 $           0.50

Japan

 $           0.16

Jordan

 $           0.93

Kazakhstan/Russia

 $           0.30

Kenya

 $           1.08

Kiribati

 $           1.68

Kuwait

 $           0.69

Kyrgyz Republic

 $           0.50

Laos

 $           3.67

Latvia

 $           0.71

Lebanon

 $           0.97

Lesotho

 $           1.28

Liberia

 $           0.89

Libya

 $           1.47

Liechtenstein

 $           0.72

Lithuania

 $           0.63

Luxembourg

 $           0.28

Macao

 $           1.19

Macedonia (Former Yugoslav Rep of.)

 $           0.91

Madagascar

 $           3.44

Malawi

 $           0.74

Malaysia

 $           0.32

Maldives

 $           2.22

Mali Republic

 $           1.62

Malta

 $           1.18

Marshall Islands

 $           1.13

Martinique/French Antilles

 $           0.90

Mauritania

 $           1.52

Mauritius

 $           1.89

Mayotte Island

 $           3.39

Mexico

 $           0.15

Mexico City

 $           0.05

Mexico Wireless

 $           0.30

Micronesia, (Federal States of)

 $           1.17

Moldova

 $           0.83

Monaco

 $           0.33

Mongolia

 $           2.58

Monterrey

 $           0.05

Montserrat

 $           0.80

Morocco

 $           0.97

Mozambique

 $           1.94

Myanmar

 $           3.72

Namibia

 $           1.35

Nauru

 $           3.40

Nepal

 $           1.98

Netherlands

 $           0.29

Netherlands Antilles/Curacao

 $           0.60

New Caledonia

 $           2.19

New Zealand/Chatham Island

 $           0.27

Nicaragua

 $           0.40

Niger

 $           1.41

Nigeria

 $           0.98

Niue

 $           7.12

North Korea

 $           4.94

Norway

 $           0.29

Oman

 $           1.64

Pakistan

 $           0.50

Palau

 $           1.97

Palestinian Settlements

 $           0.32

Panama

 $           0.50

Papua New Guinea

 $           1.61

Paraguay

 $           0.25

Peru

 $           0.25

Philipines

 $           0.30

Poland

 $           0.44

Portugal

 $           0.31

Puerto Rico

 $               -  

Puerto Rico

 $               -  

Qatar

 $           1.50

Réunion Island

 $           3.39

Romania

 $           0.62

Rwandese Republic

 $           1.84

San Marino

 $           1.88

São Tomé and Principe

 $           3.09

Saudi Arabia

 $           0.74

Senegal

 $           1.05

Serbia

 $           0.76

Seychelles Republic

 $           1.98

Sierra Leone

 $           0.89

Singapore

 $           0.20

Slovak Republic

 $           0.56

Slovenia

 $           1.06

Solomon Islands

 $           5.36

Somali Democratic Republic

 $           2.49

South Africa

 $           0.68

South Korea

 $           0.35

Spain

 $           0.25

Sri Lanka

 $           1.54

St. Helena

 $           1.74

St. Kitts/Nevis

 $           0.72

St. Lucia

 $           0.67

St. Pierre & Miquelon

 $           0.74

St. Vincent & Grenadines

 $           0.83

Sudan

 $           1.34

Suriname

 $           1.91

Swaziland

 $           1.16

Sweden

 $           0.27

Switzerland

 $           0.28

Syria

 $           1.34

Taiwan

 $           0.15

Tajikistan

 $           2.45

Tanzania

 $           0.76

Thailand

 $           0.36

Togolese Republic

 $           1.68

Tokelau

 $           4.44

Tonga Islands

 $           2.39

Trinidad

 $           0.50

Tunisia

 $           0.74

Turkey

 $           0.57

Turkmenistan

 $           0.93

Turks and Caicos Islands

 $           0.80

Tuvalu

 $           4.29

Uganda

 $           0.74

UK

 $           0.17

Ukraine

 $           0.43

United Arab Emirates

 $           0.59

Uruguay

 $           0.25

US Virgin Islands

 $               -  

Uzbekistan

 $           0.56

Vanuatu

 $           4.44

Vatican City

 $           0.51

Venezuela

 $           0.20

Vietnam

 $           0.82

Wallis and Futuna Islands

 $           4.48

Yemen

 $           1.47

Zambia

 $           0.89

Zimbabwe

 $           0.82

 

Toll charges to fixed-line phones in Mexico City, Guadalajara and Monterrey are 5 cents per minute.  Toll charges to other fixed-line phones and to mobile phones in Mexico are 15 cents per minute and 30 cents per minute respectively.

Other Charges. Calls to directory assistance (411) will be charged $1.75 per call, plus the applicable per minute airtime rate. Call waiting will be charged as two separate calls. Calls to voicemail will be charged at the applicable per minute airtime rate.

Charges for making and receiving calls apply only to completed calls and are based on the number of minutes a call remains connected. Call times begin when the talk/begin call button is pressed and end when the end call button is pressed or when a call is disconnected. For billing purposes, call times are measured in whole minutes and rounded up to the next minute. All plans, fees and rates are subject to change without prior notice.

Taxes and Surcharges. Additional taxes and regulatory fees may apply to per minute charges, daily access fees and other services. State and local tax rates and regulatory fees vary. Taxes and regulatory fees are assessed on telecommunications services and revenues by state and local governments, and federal agencies. These taxes and fees include sales, gross receipts, universal service, use and excise taxes. The applicable taxes and regulatory fees will be billed and collected by Movida by debiting your account when you use Movida refills. To refill your account, purchase a Movida refill card from an authorized retailer. Movida refills can be used only with Movida phones. Once your account has been credited, Movida does not accept returns or provide refunds. Credits cannot be transferred from one account to another.

You will not be permitted to add more than $100 per day to your account nor add to your account when the balance is $250 or more.

Expiration Dates per plan (days)

 

 

 

 

 

 

 

 

 

 

Card Value

DIME

PENNY (Centavo)

Max Plus

Total Plan

Unlimited Plan

Max Plan

$20/25

30 days

15 days

15 days

30 days

15 days

10 days

$30/35

60 days

30 days

30 days

60 days

30 days

20 days

$50

60 days

30 days

30 days

60 days

30 days

30 days

$100

120 days

60 days

60 days

120 days

60 days

30 days

From the day you add money to your account, your account is active. You must refill your account within the period of time listed in the chart above. If you add money to your account before the expiration date, your expiration date will be extended and your account balance will carry over until the next expiration date. If you do not add money within the applicable period of time, your account will become inactive and you will lose any balance left in your account. If your account is inactive, you will not be able to make or receive calls, send text messages or receive premium services. You will be able to call 911 emergency services even when your account is inactive.

If your account becomes inactive, you may add money to your account and begin using your phone again.  If you have not added money to your account by the 150th day from the date you last added money to your account, Movida will de-activate your account and you will lose your phone number. If you wish to use Movida service at that point, call Movida customer care at 1-877-3MOVIDA (1-877-366-8432) and we will activate your account again.  There may be a charge for reactivation.

Phone Number, Number Portability. You do not own your phone number. It may be changed or reassigned. If your account is de-activated, your phone number may be assigned to a different customer.

Disputed Charges. If you believe your account has been improperly debited, you must contact us within 14 days of the disputed charge. You may send us a message at customercare@movidacelular.com or call 1-877-3MOVIDA (1-877-366-8432). We will review your claim to determine if any error has been made, and credit your account accordingly.

If you wish to switch your phone number from another company to a Movida phone, please contact 1-877-3MOVIDA (1-877-366-8432).

Disputed Charges. If you believe your account has been improperly debited, you must contact us within 14 days of the disputed charge. You may send us a message at customercare@movidacelular.com or call 1-877-3MOVIDA (1-877-366-8432). We will review your claim to determine if any error has been made, and credit your account accordingly.

Lost or Stolen Phone.  If your phone is lost or stolen, please notify us immediately and we will suspend your account.  You are responsible for usage of your phone until your account is suspended.  Once you acquire a new Movida phone, any unused credits from your old account will be placed in a new account.

Spam.  We do not permit users to send unsolicited bulk email or text messages, known as Spam.  Movida will terminate your service if we determine that you have used your phone to send spam. 

Returns.  Return policies may vary depending upon the retailer that sold you the Movida phone.  Returns must be accompanied by the original receipt plus all equipment and materials.  Credits remaining in your account at the time of return will not be refunded.

Privacy.  Movida will respect your privacy in a manner consistent with federal privacy laws.  We may use your subscriber information to market other products or services to you that may be related to Movida services.  You will have the option to receive information from us about promotions, products and services provided by Movida or Movida partners.  If you prefer that Movida not use or disclose subscriber information to offer you promotions, products and services provided by Movida or Movida partners, you may direct us not to make such disclosures by calling customer care.

Disclaimer of Warranties. MOVIDA DOES NOT MANUFACTURE PHONES OR OTHER EQUIPMENT, AND WE ARE NOT RESPONSIBLE FOR ANY DEFECTS IN THE PHONE OR ANY ACTS OR OMISSIONS BY THE MANUFACTURER. A LIMITED WARRANTY FROM THE MANUFACTURER MAY APPLY. CHECK THE MATERIALS ACCOMPANYING THE PHONE FOR DETAILS.

Regardless of any manufacturer’s warranty, Movida makes no representations of warranties, express or implied; including (to the extent allowed by law) any implied warranty of merchantability or fitness for a particular purpose concerning your services or phone.   There may be occasional problems with the service, including dropped calls and limitations in coverage.  You agree to hold us harmless for any problems you experience with our service.

Limitation of Liability. Movida is not liable for any damages arising from or in connection with the provision of, or failure to provide, any product or service.  We are not liable for any damages arising from or in connection with any acts or omissions made by the underlying carrier or service provider or any other company involved in the provision of Movida products or services.

In no event shall Movida be liable for any indirect, incidental, punitive, special or consequential damages, or damages for loss of profits, revenue, or use incurred by customer or any third party, whether in an action in contract, or tort, or otherwise arising from or in connection with the provision of or failure to provide any product or service.

YOU AGREE TO defend, INDEMNIFY and hold US harmless FOR ANY CLAIMS BY THIRD PARTIES AGAINST US ARISING OUT OF THE USE OF MOVIDA PRODUCTS OR SERVICES.

Mandatory Arbitration of Disputes. IN THE EVENT OF A DISPUTE, INSTEAD OF SUING IN COURT YOU AND MOVIDA AGREE TO SUBMIT ANY CLAIM FOR FINAL, BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS WIRELESS INDUSTRY ARBITRATION RULES, WHICH ARE PART OF THIS AGREEMENT BY REFERENCE AND ARE AVAILABLE BY CALLING THE AAA AT 1-800-778-7879 OR VISITING ITS WEB SITE AT WWW.ADR.ORG. YOU AND WE ACKNOWLEDGE THAT BY AGREEING TO THIS SECTION, WE WAIVE ANY RIGHT TO A JURY TRIAL OR PARTICIPATION AS A PLAINTIFF OR AS A CLASS MEMBER IN CLASS ACTION LITIGATION (TO THE MAXIMUM EXTENT SUCH WAIVER IS PERMITTED BY APPLICABLE LAW). NOTWITHSTANDING THE FOREGOING, THIS PROVISION DOES NOT PREVENT YOU OR MOVIDA FROM BRINGING A CLAIM IN A SMALL CLAIMS COURT, BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A STATE PUBLIC UTILITIES COMMISSION.

Miscellaneous. You may notify us by calling us at 1-877-3MOVIDA (1-877-366-8432), or you may call that number to get our current address for written notice. Notice is effective when we receive it. We may send you notice to your last known address in our records, or by leaving you a voice or text message on your Movida phone.

This Agreement is governed by and must be construed under federal law and the laws of the State of Delaware, without regard to choice of law principles. If any part of this Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement makes up the entire agreement between you and Movida and replaces all prior written or spoken agreements.

* Although Sprint provides Movida subscribers access to its wireless network and to its wireless services, Movida is responsible to the Movida subscribers for the service. Please call Movida with any questions or comments about services. Sprint is a registered trademark of Sprint Nextel.

 

 

 

 

 

 

 

 

 
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