HOW MUCH DOES THE SERVICE COST?
Refer to our rates section by clicking here.

IS LONG DISTANCE INCLUDED?
Yes, nationwide long distance calls are included, including Puerto Rico and the U.S. Virgin Islands.

HOW MUCH ARE CALLS TO MEXICO?
For information on International Rates Click here.

HOW ABOUT OTHER COUNTRIES?
Movida has many attractive rates to call many Latin American countries. For information on International Rates click here.

HOW LONG DOES IT TAKE TO ACTIVATE A PHONE?
Activating a Movida phone only takes about 5 minutes through a toll free phone call. It is a live call with a bilingual and friendly agent that will
guide you through the activation process.

WHICH NETWORK DOES MOVIDA USE?
Movida uses the all-digital Sprint PCS Network.

HOW DO I ACTIVATE MY PHONE?
The phone is activated by calling Customer Service from another phone at 1-877-3 MOVIDA (as noted on the back of the phone package).

CAN I TOP-UP AT THE TIME OF THE ACTIVATION?
Once you activate the phone through Customer Service, you can then call 1-800-571-1283 and the automated system will load your minutes.

HOW DO I TOP-UP MY MOVIDA PHONE?
Customers can purchase Movida PIN codes at authorized dealers Click here for details. Call 1-800-571-1283 to refill your account with the PIN code found on your register receipt.

HOW LONG BEFORE THE MINUTES IN MY ACCOUNT EXPIRE?
Depends on what plan you are on: Movida will carry over your account balance if you refill before the expiration date Click here for details.

HOW MUCH ARE TEXT MESSAGES?
Text messaging rates depend on the Movida plan that you are enrolled in. Click here for details.

ARE INCOMING CALLS FREE?
As with most wireless carriers, incoming calls are charged at the same rate as outgoing calls.